Policies

All transactions are processed in AUD

Refund Policy

Where goods are faulty, or fail to perform as described, you can choose between a refund, exchange or credit as appropriate.

You can choose between a refund or credit if circumstances prevent you from attending your paid for conference, seminar, educational tour, workshop, etc, as conducted by TREENET from time to time AND for which you have given 48 hours notice of non-attendance. Such refunds will be determined at the discretion of TREENET.

There are no refunds or credit for an annual Institutional Membership fee.

Privacy Policy

TREENET is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to establish contact details for general communication and information updates as part of our network of urban forest professionals. The information helps us to identify your shopping cart orders and to personalise your experience with us – that’s all.

TREENET uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from TREENET only last for your browsing session. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When making purchases via the TREENET website, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and is the industry standard.